Terms of Service

About Whole Haul

Whole Haul is an independently operated meal-planning service based in California, United States. These terms describe your use of our website and services. Our service is intended for adults aged 18 and older in the United States. Contact us at support@whole-haul.com.

Your account

Provide accurate account information and protect access to your sign-in methods. You are responsible for activity you authorize through your account. Contact us if you suspect unauthorized access. Available sign-in methods may vary; matching email addresses do not automatically combine accounts.

AI meal plans and food safety

Whole Haul provides AI-generated meal suggestions, shopping lists, and estimates for general information. It does not provide medical advice, diagnose conditions, or replace a qualified healthcare professional.

AI output can contain errors. Review recipes, quantities, cooking instructions, and nutrition estimates before use. Always check product labels, ingredients, allergen warnings, and cross-contact risks. Entering an allergy does not guarantee an allergen-safe plan. Consult a qualified professional for medical dietary needs.

Store prices, package sizes, availability, and nutrition information may change. Shopping totals are estimates, not guaranteed checkout prices. References to stores do not imply affiliation or endorsement.

Free usage and subscriptions

Features and prices are described in the app. The free allowance is three successful generations per UTC calendar month. Paid subscriptions are processed through Stripe. Review the price, billing interval, applicable taxes, and renewal terms displayed at checkout. A recurring subscription renews until cancelled.

Cancel through the billing portal to stop future renewals. Paid access continues through the current paid billing period. Cancellation does not itself request a refund.

You may request a refund within 7 calendar days of your first subscription payment by emailing support@whole-haul.com. Requests are reviewed individually; submitting a request does not guarantee a refund. This policy does not limit rights or remedies required by applicable law.

Acceptable use

Do not use Whole Haul unlawfully, access another account without permission, bypass usage limits or security controls, disrupt the service, or submit information you have no right to use.

Your information and generated content

You retain any rights you have in the information you submit. You permit us and our providers to process it as needed to provide requested features, including AI generation, as described in our Privacy Policy. Generated content may resemble other output; we do not guarantee originality, accuracy, or exclusive rights to it.

Availability and restrictions

Features may change or become temporarily unavailable. We may restrict access when reasonably necessary to address misuse, security threats, or legal requirements. Contact support about restrictions, billing, or account deletion. Any applicable consumer rights remain in effect.

Disclaimers

To the extent permitted by applicable law, the service is provided as available, without guarantees of uninterrupted operation, accuracy, or fitness for a particular purpose. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Changes and contact

We will update the date on this page when these terms change and notify affected users of material changes through an in-app notice or email. Questions about these terms, refunds, or subscriptions can be sent to support@whole-haul.com.